Testimonials
Mark Borter
Comments on Survey12/5/2011
I continue to be completely satisfied with service at Gandrud. Mark Borter is professional, thorough, and attentive and deserves a raise! I bring him my most challenging auto issues, and he approaches the problems like a good detective. It is a pleasure dealing with Mark and Gandrud for service. I constantly recommend Gandrud to others. Maryann Liguore, Denmark, WI
Ed BaldwinComments on DSS survey
12/06/2011
I was very impressed by my entire experience here. Everyone was very professional and pleasant. The customer waiting area was very nice, albeit small and I really liked the fact that I was taken into the mechanic's service area and shown something on my car that needed to be addressed while on the vehicle itself. Nice job and thank you.
Jennifer Stahl, Milwaukee, WI
Matt BushmanJennifer Stahl, Milwaukee, WI
Replied to email
12/12/2011
Hello,
I am very pleased with the deal I got on the Silverado that I just purchased from your dealership. The service was excellent and Matt the salesman was very friendly and informative and did not pressure my husband and I in anyway. He did a great job!
Thank you,
Barbara Boucher, Sobieski,WI
Scott SheroskiI am very pleased with the deal I got on the Silverado that I just purchased from your dealership. The service was excellent and Matt the salesman was very friendly and informative and did not pressure my husband and I in anyway. He did a great job!
Thank you,
Barbara Boucher, Sobieski,WI
Replied to email
12/29/2011
Thank you for your email about my new Equinox. I came back to Gandrud for several reasons. Scott is one reason, he is very easy to work with and not pushy like some salesmen are. Also, I received the price for my Impala that I expected. Overall, my experience was very good.
Thanks,
Deb & Greg Johnson
Thanks,
Deb & Greg Johnson
Service Dept./Sales Dept.
Comments on survey
12/21/2011
I was very pleased that the service dept. called me right away about a $10.50 credit. And I was also pleased that on Dec. 7 during my oil change/inspection, that the sway bar problem was identified. While I waited on Dec. 9, I enjoyed chatting with Dave in Sales, about used autos, and was impressed by his honesty. All these things contribute to me being a "returning customer" to Gandrud. Jeanne Ferris, Green Bay, WI
Tim Lawson
Comments on survey12/20/2011
I do not find my navigation system on my 2009 Altima to be user-friendly. Fortunately, the service staff at my dealership is extra patient. They answer all my questions, solve my problems, and explain everything without ever making me feel foolish. Mrs. Azieu I really appreciate the courteous pick-up & drop off service when maintenance services are required.
Mrs. John Aziere, Green Bay
Mrs. John Aziere, Green Bay
Adam Kitchenmaster (aka Chef)
Comments on survey
Besides an oil change, the purpose of my visit to Gandrud was new tires. When I took thecar in at 7:15 am, they immediately started working on it. I told him I would wait for the car.After an hr, the service man gave me an update. By 9:20 am I was driving out of the garage. Best of all was the fact that the amount I paid was less than the quote. What a nice surprise...I definitely will recommend Gandrud. Thank you. Barbara Moore, Green Bay, WI
Allen Sharkey
Comments on survey
12/17/2011
Before I received the car back from having it's the oil changed, I was briefed in the waiting area about everything that was done during the oil change. I thought this was a very nice touch.
Kennard Powell, Two Rivers
Kennard Powell, Two Rivers
Allen Sharkey
Comments on survey
12/17/2011
Excellent service, service manager to be complimented. Dave Koenig, DePere
Women On Wheels Event
Sent Email
12/19/2011Sent Email
Hi Verchelle,
This is a long overdue note to say how much I enjoyed the Women on Wheels day. It was both fun and informational and I'm so glad that I was able to attend. Hope that you have a great holiday season and all the best to you in the New Year.
Thanks again........Sincerely, Nancy Wentworth
This is a long overdue note to say how much I enjoyed the Women on Wheels day. It was both fun and informational and I'm so glad that I was able to attend. Hope that you have a great holiday season and all the best to you in the New Year.
Thanks again........Sincerely, Nancy Wentworth
Service Dept. & Quick Lube
12/19/2011
I have over 403,000 miles on my Trailblazer & the folks at Gandrud have always taken good care of me. They are the reason my car has kept going & the reason I keep going back to them. I even have my family going there when they have a problem with their cars. Jim Grall, Green Bay
Steve Webster
Letter Sent to Gandrud Chevrolet
12/22/2011
Dear Management,
I was experiencing some phantom electrical issues with my 2008 Saturn Vue, I had bought from you, which resulted in periodically leaving me stranded due to a dead battery. I was devastated to think I might have this problem for the life of the car. Your representatives made me feel I was in good hands. Steve was determined, sympathetic and professional. My daughter had told me; “Mom, I’m confident Gandrud will take care of you”…and they did!” I hated the problem and the fear that I may have gotten a “lemon”, but your staff helped get it fixed and got me through it feeling that somebody cared and would take care of things. Gratefully, Georgia Kohlwey, Valders, WI
I was experiencing some phantom electrical issues with my 2008 Saturn Vue, I had bought from you, which resulted in periodically leaving me stranded due to a dead battery. I was devastated to think I might have this problem for the life of the car. Your representatives made me feel I was in good hands. Steve was determined, sympathetic and professional. My daughter had told me; “Mom, I’m confident Gandrud will take care of you”…and they did!” I hated the problem and the fear that I may have gotten a “lemon”, but your staff helped get it fixed and got me through it feeling that somebody cared and would take care of things. Gratefully, Georgia Kohlwey, Valders, WI
Lance Luedtke
Letter sent to Dan Mangless
Letter sent to Dan Mangless
12/22/2011
To: Dan Mangless, Owner
Last year, we received a calendar from you with GM engines on it. It was an awesome calendar and we hung it in the shop. When we needed to price out a crate engine from GM, we decided to give your business a call. This led us to the excellent experience of working with Lance, in your service and parts are, on two separate occasions. We would never have called you business, if you had not sent us this calendar. We purchased an engine from Lance and he ensured that it was delivered expeditiously and placed on the doorstep to our business. When they dropped off the new engine, they removed the old one for us. After we received the new engine, we found that we had left two sensors in the old engine and contacted Lance regarding their return. He was more than willing to retrieve them for us and deliver them back to our shop. By the time we contacted lance regarding this, however, GM had already picked up the old engine so we were unable to retrieve these sensors. Even though we had made the error in leaving them in the engine, Lance was willing to go above and beyond our expectations to return them to us, if possible. We have also recently purchased a transmission from Lance. Once again, his complete professionalism and willingness to quickly meet our needs is amazing.
It is seldom today that one receives exemplary customer service. Lance’s commitment to outstanding customer service is notable and deserves recognition. He is exceptional to work with and has provided my business with superior customer service. We appreciate his efforts and wanted to make certain that you were aware of the outstanding quality service Lance is providing to your customers.
Thank you for the consistently great service we receive from Lance and your business. We greatly appreciate it and will continue to call Lance when we have a requirement that he can fill. Your pricing is competitive and your service makes our shop run more smoothly. As a matter of fact, we have recommended your business to G-Brock Repair & Service in Dousman and they will also purchase from you.
Sincerely,
Al Wagner, Owner
An American Classic, Delafield, WI
Last year, we received a calendar from you with GM engines on it. It was an awesome calendar and we hung it in the shop. When we needed to price out a crate engine from GM, we decided to give your business a call. This led us to the excellent experience of working with Lance, in your service and parts are, on two separate occasions. We would never have called you business, if you had not sent us this calendar. We purchased an engine from Lance and he ensured that it was delivered expeditiously and placed on the doorstep to our business. When they dropped off the new engine, they removed the old one for us. After we received the new engine, we found that we had left two sensors in the old engine and contacted Lance regarding their return. He was more than willing to retrieve them for us and deliver them back to our shop. By the time we contacted lance regarding this, however, GM had already picked up the old engine so we were unable to retrieve these sensors. Even though we had made the error in leaving them in the engine, Lance was willing to go above and beyond our expectations to return them to us, if possible. We have also recently purchased a transmission from Lance. Once again, his complete professionalism and willingness to quickly meet our needs is amazing.
It is seldom today that one receives exemplary customer service. Lance’s commitment to outstanding customer service is notable and deserves recognition. He is exceptional to work with and has provided my business with superior customer service. We appreciate his efforts and wanted to make certain that you were aware of the outstanding quality service Lance is providing to your customers.
Thank you for the consistently great service we receive from Lance and your business. We greatly appreciate it and will continue to call Lance when we have a requirement that he can fill. Your pricing is competitive and your service makes our shop run more smoothly. As a matter of fact, we have recommended your business to G-Brock Repair & Service in Dousman and they will also purchase from you.
Sincerely,
Al Wagner, Owner
An American Classic, Delafield, WI
Jason Conrad
Comments on survey
12/28/2011
This was the best experience I've had at Gandrud. I've been a little disappointed in the past with the lack of genuine customer service. This most recent visit that changed and everything that was checked was gone over with me and in a very understanding way, so those of us not too familiar with all things cars could understand. As a person that works retail, I'm all too familiar with good/bad customer service and I wish I could remember the gentleman's name that took the time to go over the complete service that was provided for me that day so you could tell him good job and to keep it up.
Holly Peterson, Denmark, WI
Holly Peterson, Denmark, WI
Clemente Montano Chavez
Comments on survey
12/28/2011
Comments on survey
12/28/2011
Clemente' always is so positive, I enjoy seeing him in the Quick Lube - he's super. Merry Christmas to Larry, it was good to see you that morning too.
Joe VandenHouten, Green Bay, WI
Letter sent to dealership
12/28/2011
Dear Verchelle,
We are in receipt of the check for reimbursement for the repair of the vehicle we purchased from Gandrud. We thank you for your time and attention to the grievance. I am sure a valuable lesson has been learned in regard to communication!
You were so courteous and thorough in your investigation of the complaint and the problem was so quickly resolved. You have restored my faith in Gandrud and we look forward to doing business with you again in the future.
We are in receipt of the check for reimbursement for the repair of the vehicle we purchased from Gandrud. We thank you for your time and attention to the grievance. I am sure a valuable lesson has been learned in regard to communication!
You were so courteous and thorough in your investigation of the complaint and the problem was so quickly resolved. You have restored my faith in Gandrud and we look forward to doing business with you again in the future.
Again, thank you for your prompt attention and resolve to this matter.
Many blessings to you in the New Year.
Sincerely,
Sara VanCalster, Green Bay, WI
Many blessings to you in the New Year.
Sincerely,
Sara VanCalster, Green Bay, WI
Jeremy Hautula
Letter sent to dealership
12/28/2011
Verchelle Lothan
Customer Relations Manager
Letter sent to dealership
12/28/2011
Verchelle Lothan
Customer Relations Manager
I just wanted to drop a short note about my recent experience with the purchase of my current vehicle. Jeremy Hautula was my sales person. I must say I have never been treated with such respect and friendly customer service as I received from Jeremy. From the time I met him til the time I drove off in my vehicle. He was supportive of my needs, helpful and friendly with every question. Jeremy gave me the opportunity for several test drives and he went over all the features of each vehicle. He even went out of his way to make sure I was comfortable with the vehicle before I left. It was truly a pleasure to do business with him. In fact, everyone I met at Gandrud was very polite, courteous, and helpful. This is the way all businesses should treat their customers.
Jeremy sent me a nice thank you note. I will try to stop by and say “Hi” to him when I come back for oil changes and routine maintenance.
Thank you for training your sales people in great customer service.
Thank you, Christine Gruetzmacher, Luxemburg
Jeremy sent me a nice thank you note. I will try to stop by and say “Hi” to him when I come back for oil changes and routine maintenance.
Thank you for training your sales people in great customer service.
Thank you, Christine Gruetzmacher, Luxemburg
Cindy Sortino & Collision Team
Card sent to dealership
Card sent to dealership
12/30/2011
I want to thank everyone for the great service I received while my 2010 Dodge Grand Caravan was being repaired. Everyone was so friendly and helpful; it made the accident and repairs easy to deal with. The best part was my van was ready 2 days earlier than promised.
Thanks again for a great job. Marsha Arthur, Green Bay
Thanks again for a great job. Marsha Arthur, Green Bay
Mark Bolzenthal
By Marylou Watermolen
12/1/11
Thank you for running to your favorite store (Dollar Store) several times to get supplies to clean the popcorn machine, also thanks for helping me reach the high areas that I couldn’t reach.
Andrew Butzine
Email to dealership
1/09/2012
Email to dealership
1/09/2012
Dear Verchelle,
I love the Nissan brand because of it's reliability. I am glad that I discovered this many years ago. When I graduated from medical school many years ago, I had a relatively low paying job for three years (I was still in training). I had no money and needed a vehicle. I went to the Auto Dealer section of the Yellow pages and started at the top of the list. to see if there were any dealers who could help me. I was laughed at by several people, given congratulations by many and told "come back when you are making more money and you want a good car". Then I got to the local Nissan dealership in Iowa City, Iowa. I was told to bring the letter showing I had a job and to come in. I did these things and drove off the lot in a brand new Sentra which I wasn't asked to pay anything on for 3 months. As I drove off the lot, I stopped and asked the sales person why they were doing this for me. He told me that he know I would discover how good the Nissan brand is and that he suspected I would be back for more of them in the future. This is exactly what happened. I have owned Nissans since 1989 and can't imagine ever owning a different brand of vehicle. They never break. They are so reliable which is important for me. The resale value is phenomenal. They are so comfortable and classy. Since my Sentra, I have purchased or leased a Stanza, 3 Maxima's and 4 Pathfinders from 4 different dealerships. I have loved all the vehicles. Without a doubt, Gandrud is the best dealership that I have ever dealt with. You are honest, up front, and give the best deals. In addition, you are friendly, courteous, and easy to deal with. All the sales people I have dealt with over the years at Gandrud have been very good. The one I most recently dealt with (Andrew B.) should serve as an icon for the rest of the staff. I couldn't believe how good he was. How in the world does anyone know what all the buttons are for in all the cars! He was friendly, pleasant and able to answer all my questions for me. When I asked him a question he couldn't answer, he told me he didn't know but then said he would get the answer for me (which he did very quickly). I find it admirable when people tell me that they don't know something but then spend the time to find the correct answer. I wish everyone would behave in this way. The whole experience was absolutely amazing.
I love the Nissan brand because of it's reliability. I am glad that I discovered this many years ago. When I graduated from medical school many years ago, I had a relatively low paying job for three years (I was still in training). I had no money and needed a vehicle. I went to the Auto Dealer section of the Yellow pages and started at the top of the list. to see if there were any dealers who could help me. I was laughed at by several people, given congratulations by many and told "come back when you are making more money and you want a good car". Then I got to the local Nissan dealership in Iowa City, Iowa. I was told to bring the letter showing I had a job and to come in. I did these things and drove off the lot in a brand new Sentra which I wasn't asked to pay anything on for 3 months. As I drove off the lot, I stopped and asked the sales person why they were doing this for me. He told me that he know I would discover how good the Nissan brand is and that he suspected I would be back for more of them in the future. This is exactly what happened. I have owned Nissans since 1989 and can't imagine ever owning a different brand of vehicle. They never break. They are so reliable which is important for me. The resale value is phenomenal. They are so comfortable and classy. Since my Sentra, I have purchased or leased a Stanza, 3 Maxima's and 4 Pathfinders from 4 different dealerships. I have loved all the vehicles. Without a doubt, Gandrud is the best dealership that I have ever dealt with. You are honest, up front, and give the best deals. In addition, you are friendly, courteous, and easy to deal with. All the sales people I have dealt with over the years at Gandrud have been very good. The one I most recently dealt with (Andrew B.) should serve as an icon for the rest of the staff. I couldn't believe how good he was. How in the world does anyone know what all the buttons are for in all the cars! He was friendly, pleasant and able to answer all my questions for me. When I asked him a question he couldn't answer, he told me he didn't know but then said he would get the answer for me (which he did very quickly). I find it admirable when people tell me that they don't know something but then spend the time to find the correct answer. I wish everyone would behave in this way. The whole experience was absolutely amazing.
Thank you for being such a good dealership and carrying the great Nissan brand. Be thankful you have such phenomenal people like Andrew working for you. I will never do business with any other car facility. You guys are GREAT!!!
Andrea Carroll, Two Rivers
Andrea Carroll, Two Rivers
Kira Van Ark
By Marylou Watermolen
12/1/2011
Thank you so very much for just stepping up without being asked to help me clean the popcorn machine; looks like new. What a team player!
Dean Peotter
By Jr.
12/29/2011
Dean helped Bill A. when Bill was behind the eight ball. Dean stepped up and took some of his work and helped him out. Way to go Dean!
So many wonderful compliments to our team!!!!
The Chevrolet Quick Lube will be celebrating their WOWs with muffins on Friday. Thank you for the 5 WOW nominations you received.
A second WOW goes to Lance Luedtke. Great job serving our wholesale customers! And due to the service they have received, they now refer others to Gandrud. Now how cool is that? Lance receives a gift certificate to an area restaurant.
The Chevrolet Quick Lube will be celebrating their WOWs with muffins on Friday. Thank you for the 5 WOW nominations you received.
A second WOW goes to Lance Luedtke. Great job serving our wholesale customers! And due to the service they have received, they now refer others to Gandrud. Now how cool is that? Lance receives a gift certificate to an area restaurant.
Thank you to all our nominees!